|
FREE Ground Shipping
-
Free Ground Shipping
Selected products displaying this logo are eligible for a
promotional free ground shipping upgrade regardless of the dollar
amount of your order. This offer is available for a limited time.
-
"Free shipping" on all orders over $75 shipped to contiguous US
addresses only. These orders will be shipped Ground via Fed-Ex or UPS.
Alaska, Hawaii, and Puerto Rico are excluded from "free shipping".
-
Flat $8.99 shipping for orders that do not display the
Free Ground Shipping
logo and do not meet the $75 minimum as noted above.
-
The free shipping promotion above cannot be combined with ineligible
products (products not displaying the Free Shipping logo). If your
order contains ineligible items, you will be charged shipping fees
for those items unless the total of the order meets or exceeds $75.
-
We reserve the right to change or discontinue Free Shipping at any
time.
AJUSA.com Shipping Procedures
- Orders placed with AJUSA.com by 3 p.m. Pacific Standard Time are generally processed and shipped the same day for "in stock" items. Business days are Monday through Friday, excluding holidays. Please note, items shipped directly from the manufacturer or "drop shipped", may not ship the same day as ordered.
- Please ensure that your shipping information is accurate. Due to the rise in credit card fraud and identity theft, for your security and protection we verify all billing and shipping addresses through our credit card processing company prior to shipping your order. To avoid shipping delays, please ensure your ship to address, if different from your billing address, is on file with your credit card company. This can be done easily by contacting your credit card company directly and requesting they add the alternate ship to address to your account. You will be contacted via email if your shipping address is not verifiable however this may cause unnecessary delays in your shipment.
- Custom made products require manufacturing time. We do our absolute best to keep you properly informed based upon the manufacturer's given time frame. We will notify you by telephone and email of any sudden delays or backorders. When placing an order please verify the accuracy of both your phone number and email address.
- Once your order has shipped, AJUSA.com will email you a tracking number from either Fed-Ex or UPS to keep you informed as to the estimated delivery date of your order. Please allow 1 to 5 business days for transit time depending on your distance from the shipping origin.
- We use only Fed-Ex and UPS as our shipping methods. Some items shipped directly from the manufacturer may be shipped with DHL.
- Fed-Ex and UPS will not deliver to Military APO/FPO boxes or a PO Box. If the billing address for your credit card is a PO Box, please provide an alternative Ship-To address when placing your order.
- 95% of the products we sell have "Free Shipping", however most of our stores have a minimum-qualifying amount that would incur a "Flat Shipping Fee" if not met. Please check the individual product stores for details (IE: K&N, Edelbrock, Covercraft, etc.).
- A $3.99 non-refundable processing fee will be added orders $100 and more.
- Expedited shipping is available for all products (excluding hazardous items). Please contact us to get an exact expedited shipping quote. Expedited Shipping is not available as "Free Shipping".
- All orders are shipped with appropriate insurance. If your order is received with freight damage, we must be notified within 48 hours. Please contact a Customer Service Representative at (800) 877-1911 and have your Order ID number ready. Save the box, all packaging materials and damaged product just as it was received. The shipping carrier will go to the place of delivery to inspect and retrieve the damaged package.
- If you return any items from an order that received FREE shipping, we reserve the right to deduct the original shipping savings associated with the returned item(s) from the refund amount unless the return was due to our error.
Order Cancellation
- Please call our Customer Service department at (800) 877-1911 to cancel your order. Please note we do not accept cancellations through email, fax, or voicemail message.
- Our Customer Service Representative will verify that your order has not shipped. Once an order has been shipped either from our warehouse or from the manufacturer it may not be cancelled. Cancellation requests on orders that have already shipped fall under the Return Guidelines.
- Cancellations may be subject to a 20% cancellation fee (if we are unable to cancel with the manufacturer)
- Once we've verified that your order hasn't shipped, we will issue you a full credit.
International Orders and Shipping Procedures - Call us to place International orders
- AJUSA.com gladly welcomes orders from Canada, Puerto Rico, US Virgin Islands.
- We have three payment methods that are accepted.
- Paypal payments are accepted only if you are a Verified user and the shipping address is Confirmed by Paypal. All Unconfirmed payments will be sent back and a Customer Service Representative will send you an email of other available options (When placing an order please make sure your email address is correct). For further information on Paypal please click the link www.paypal.com
- Wire transfers can be arranged and will incur an additional processing fee. For further information call us at 1-858-452-8900 or click here to send us an email. A Customer Service Representative will be happy to assist you.
- Credit Cards can be used as long as we can verify the billing and shipping address with the issuing bank.
- All international orders will be shipped using Fed-Ex International Economy or Priority at your request.
- Freight charges are billed in full. "Free Shipping" is not valid for international orders.
- A $2.99 non-refundable processing fee will be added to each order.
- Any additional fees regarding Tariffs, Customs duties and Taxes are the responsibility of the purchaser.
- An AJ-USA Customer Service Representative will contact you in 1-2 business days regarding your total purchase price and shipping charges before processing your order.
- AJ-USA cannot ship to countries where the United States Government prohibits shipments. The following countries are Authorized for International Shipments as identified by the U.S.D.O.C and are subject to change without notice:
United States, Canada, Puerto Rico, Virgin Islands (U.S.),
|