Manufacturer Warranty
  • honors all manufacturer warranty policies. If your item becomes defective please contact to discuss sending your product in for warranty evaluation.
  • To initiate a warranty claim, please contact a Customer Care Representative at (800) 877-1911.
  • All warranty returns require a Return Authorization number and are subject to inspection.
  • A copy of your original purchase receipt or packing slip must be included with the return. This must be supplied by the customer. If Proof of purchase is not supplied AJ-USA cannot accept the warranty return
  • Customer is responsible for all shipping costs.
  • AJUSA or its manufacturers will not refund any labor or installations charges.
  • Any damage incurred during installation or improper use of the product will void any warranty or eligibility to be returned.
  • may request images to show any damages, incorrect items received before authorizing a warranty return.
  • When sending any items in for a warranty evaluation, neither AJUSA nor the Manufacturer guarantees the items to be covered under warranty. Please allow up to 8 weeks for warranty evaluation resolution.
  • If you have any questions or concerns with this policy, please contact us at 800-877-1911.

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