AJUSA.com honors all manufacturer warranty policies. If your item becomes defective please contact AJUSA.com to discuss sending your product in for warranty evaluation.
To initiate a warranty claim, please contact a Customer Care Representative at (800) 877-1911.
All warranty returns require a Return Authorization number and are subject to inspection.
A copy of your original purchase receipt or packing slip must be included with the return. This must be supplied by the customer. If Proof of purchase is not supplied AJ-USA cannot accept the warranty return
All outbound shipping costs paid by AJUSA.com are deducted from the refund.
Customer is responsible for all return shipping costs.
AJUSA or its manufacturers will not refund any labor or installations charges.
Any damage incurred during installation or improper use of the product will void any warranty or eligibility to be returned.
AJUSA.com may request images to show any damages, incorrect items received before authorizing a warranty return.
When sending any items in for a warranty evaluation, neither AJUSA nor the Manufacturer guarantees the items to be covered under warranty. Please allow up to 8 weeks for warranty evaluation resolution.
If you have any questions or concerns with this policy, please contact us at 800-877-1911.
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